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    Nefunkční aplikace po poslední aktualizaci na iPhone SE (3. Generace)

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    • Jakub FaiferJ Offline
      Jakub Faifer Mapy.com Team Premium @Sandro Elčič
      last edited by

      @Sandro-Elčič Dobrý den, zkoušeli jsme u nás navodit na stejném zařízení, ale u nás se neděje. Jakou máte verzi aplikace, verzi OS, apod. Asi by pomohlo chybu nahlásit přímo z aplikace, tam uvidíme více diagnostických údajů. Díky

      alexandra.kuenzelA 1 Reply Last reply Reply Quote 0
      • alexandra.kuenzelA Offline
        alexandra.kuenzel Premium @Jakub Faifer
        last edited by

        @Jakub-Faifer ![Bild Text](Bild Link)IMG_0440.png

        It is not possible to do anything in the app with this failure. I can just see this (see screenshot). There is a small white bar on the bottom, that seems to be like something you can swipe upwards but that is not possible.
        I could only log in on my laptop but that of course is another device…

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        • alexandra.kuenzelA Offline
          alexandra.kuenzel Premium
          last edited by

          I have iphone XS, iOS version 18.5, mapy version 6.53.1 (I suppose, as I cannot check in the app, but it is the latest version that is offered in the Appstore)

          Jakub FaiferJ 1 Reply Last reply Reply Quote 0
          • Jakub FaiferJ Offline
            Jakub Faifer Mapy.com Team Premium @alexandra.kuenzel
            last edited by

            @alexandra.kuenzel iOS 18.5 is not an official release but only a beta version, which may exhibit various behavioral issues. This tends to happen repeatedly with each new iOS version, and things usually stabilize by the time the official release comes out.

            alexandra.kuenzelA 1 Reply Last reply Reply Quote 0
            • alexandra.kuenzelA Offline
              alexandra.kuenzel Premium @Jakub Faifer
              last edited by

              @Jakub-Faifer but the problem was there before the 18.5 update.
              According to Chip the final version of ios 18.5 was released on May 13th. So I should have the final version.

              Jakub FaiferJ 1 Reply Last reply Reply Quote 0
              • Jakub FaiferJ Offline
                Jakub Faifer Mapy.com Team Premium @alexandra.kuenzel
                last edited by

                @alexandra.kuenzel

                It looks like there's some kind of card inserted at the bottom — is it not possible to swipe it up or remove it in some way?

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                • alexandra.kuenzelA Offline
                  alexandra.kuenzel Premium @Jakub Faifer
                  last edited by

                  @Jakub-Faifer no

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                  • alexandra.kuenzelA Offline
                    alexandra.kuenzel Premium @alexandra.kuenzel
                    last edited by

                    @alexandra.kuenzel I could go to the Apple store and ask them what this card thing on the bottom may be. Perhaps they have some kind of trick to swipe it up…

                    Jakub FaiferJ 1 Reply Last reply Reply Quote 0
                    • Jakub FaiferJ Offline
                      Jakub Faifer Mapy.com Team Premium @alexandra.kuenzel
                      last edited by

                      @alexandra.kuenzel We think we’ve figured out what’s going on — we’ll fix it in the next version. Thanks!

                      Jakub FaiferJ 1 Reply Last reply Reply Quote 0
                      • Jakub FaiferJ Offline
                        Jakub Faifer Mapy.com Team Premium @Jakub Faifer
                        last edited by

                        @Jakub-Faifer

                        From other user "I shoved the problem. As you said it was card which was blocked by vpn."
                        Could it be the same issue on your side as well?

                        alexandra.kuenzelA 1 Reply Last reply Reply Quote 0
                        • alexandra.kuenzelA Offline
                          alexandra.kuenzel Premium @Jakub Faifer
                          last edited by

                          @Jakub-Faifer I don‘t use VPN. But I have installed something to block commercials on websites.

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                          • alexandra.kuenzelA Offline
                            alexandra.kuenzel Premium @alexandra.kuenzel
                            last edited by

                            @alexandra.kuenzel I have checked it now: I have installed a so called configuration profile „DNS forge over TLS“. It blocks ads on websites. I checked on their site if mapy.com or mapy.cz are blocked but they are not. So maybe that is not the problem…?

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