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    Unable to login after purchasing Premium

    Scheduled Pinned Locked Moved Premium | Purchase
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    • Justyna WłodarczykJ Offline
      Justyna Włodarczyk Premium
      last edited by

      I purchased Premium, but I am unable to use it. I purchased via the IPS app store; I am using an Iphone 13. The phone shows me as logged in but the buy Premium icon is still there. When I click on it, I get a screen that says „Information not available. Check your internet connection.” I have tried deleting the app and downloading it again - not working. The email used for my Apple ID account and mapy.com is the same one.

      I am frustrated and unable to contact tech support in any other way.

      EwelinaE 1 Reply Last reply Reply Quote 0
      • EwelinaE Offline
        Ewelina Mapy.com Team Premium @Justyna Włodarczyk
        last edited by

        @Justyna-Włodarczyk Hi, could you please contact our support at https://mapy.com/?feedback=menu
        ? Make sure to include the email address used to purchase Mapy and attach a screenshot of the screen.

        1 Reply Last reply Reply Quote 0
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