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    how to contact the support team directly ?

    Scheduled Pinned Locked Moved Premium | Purchase
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    • Patrick HoebekeP Offline
      Patrick Hoebeke
      last edited by Patrick Hoebeke

      Hello.
      I bought a premium account using play store but the android app does not recognize it.
      How could I fix this ?
      Is there a way to contact mapy.com team directly ?

      Thanks a lot,

      Patrick

      EwelinaE 2 Replies Last reply Reply Quote 0
      • Jan BuriánekJ Offline
        Jan Buriánek Mapsters Premium
        last edited by

        Are you using the same account?
        The account is determined by the email address, and it’s often different for Google Play and for Mapy.com.

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        • EwelinaE Offline
          Ewelina Mapy.com Team Premium @Patrick Hoebeke
          last edited by

          @Patrick-Hoebeke Hi, you can reach our support team directly from the app in Settings → Issues and Feedback, or just use the form. Please include all information related to the issue, which will help us assist you faster.

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          • EwelinaE Offline
            Ewelina Mapy.com Team Premium @Patrick Hoebeke
            last edited by

            @Patrick-Hoebeke The Google Play and Mapy.com accounts might be different. Please check if you have another account in Mapy.com app— the Mapy.com license is valid for the account you used during the purchase. If you don’t see the license after purchase, simply switch the application off and on. If you still have problems with the Premium version, contact our support team and we will help you.

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