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    How to delete

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    • R HR Offline
      R H
      last edited by

      I’m having trouble deleting the app on iPhone (it was for a trip). When I press the mapy icon and say delete app nothing happens. I tried to report an issue through the app but can’t do this without logging in. I can’t report through Apple as the app is free (which is great). I’m just trying to save space on my phone.

      EwelinaE 1 Reply Last reply Reply Quote 2
      • EwelinaE Online
        Ewelina Mapy.com Team Premium @R H
        last edited by

        @R-H Hi!
        Please go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases and set Deleting Apps to Allow. Let us know if that helps!
        Do you happen to use any app blocker, like ScreenZen, that might have a setting enabled to prevent uninstalling apps?

        malyszkoM 1 Reply Last reply Reply Quote 0
        • malyszkoM Offline
          malyszko @Ewelina
          last edited by

          @Ewelina
          Have the same error. All other apps are deleted like always, only yours causes problems. Please find a solution, it cannot be uninstalled by any means.

          EwelinaE 1 Reply Last reply Reply Quote 1
          • EwelinaE Online
            Ewelina Mapy.com Team Premium @malyszko
            last edited by Ewelina

            @malyszko Hi, thank you for your post. We're sorry to hear you're having trouble. Please note that this issue is not caused by the app itself, but rather by a problem on your device.
            Could you please check my previous post, where I shared some steps that might help resolve this? Let me know if it works for you or if you need further assistance. We're here to help!

            adelineA 1 Reply Last reply Reply Quote 0
            • adelineA Offline
              adeline @Ewelina
              last edited by

              @Ewelina I’m having the same issue. I tried the steps you gave. It didn’t do anything. Seeing as how multiple people have this issue, and I was able to delete other apps without issue (only yours is giving me trouble), it would seem that it may not be a user-end issue, it’s an issue baked into the app.

              1 Reply Last reply Reply Quote 0
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