How to delete
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I’m having trouble deleting the app on iPhone (it was for a trip). When I press the mapy icon and say delete app nothing happens. I tried to report an issue through the app but can’t do this without logging in. I can’t report through Apple as the app is free (which is great). I’m just trying to save space on my phone.
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@R-H Hi!
Please go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases and set Deleting Apps to Allow. Let us know if that helps!
Do you happen to use any app blocker, like ScreenZen, that might have a setting enabled to prevent uninstalling apps? -
@Ewelina
Have the same error. All other apps are deleted like always, only yours causes problems. Please find a solution, it cannot be uninstalled by any means. -
@malyszko Hi, thank you for your post. We're sorry to hear you're having trouble. Please note that this issue is not caused by the app itself, but rather by a problem on your device.
Could you please check my previous post, where I shared some steps that might help resolve this? Let me know if it works for you or if you need further assistance. We're here to help! -
@Ewelina I’m having the same issue. I tried the steps you gave. It didn’t do anything. Seeing as how multiple people have this issue, and I was able to delete other apps without issue (only yours is giving me trouble), it would seem that it may not be a user-end issue, it’s an issue baked into the app.
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@adeline What do you mean by "multiple people"? Are you getting any error messages when you try to delete the app? Does anything happen when you try to uninstall it? What model of phone do you have? Which operating system is it running?
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@Ewelina I have the same issue, cannot delete your app, no matter what I do, your method from previous post didn't work, my iPhone is set to be able to delete apps, can delete any other apps, just not mapy.com, I have iPhone 15 pro, iOS 18.5, when I choose "delete app" when holding mapy.com icon, it does nothing, just won't delete, no error, nothing, very frustrating
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@piotrkonkolewski Hi, I understand that. Could you please try following the discussion on the Apple forum? Let us know if any of their advice helps.
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@Ewelina thanks, but unfortunately nothing works, I tried everything, including restarting phone, signing out of the account, completely turning off the screen time feature, your app is gone from the home screen, but it's still there when I open App Library, or in the settings. When I click "Delete app", there is nothing more after, no other prompt to confirm deletion, it's just there
Like I said, I can freely remove any other app, just not mapy.com :
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@piotrkonkolewski Do you have any error message? Please check in Settings → Apps → Default Apps if Mapy is set as the default navigation app. If so, try changing it to another app.
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@Ewelina I'm also having this same issue. There is no error message or issue in settings. When i select 'remove app' i get a popup that allows me to select 'delete app' --- then nothing happens; the app is still there.
there is obviously an issue on the app side and yall need to push an update to remedy this.
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@El-Del-Inc We have noticed 5 cases on the forum and were not able to reproduce the bug on our devices. The problem is on your device, not in the application. What have you done to try uninstalling the application?
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@Ewelina i assure you, its in the app build and not an issue with my device. it is the only application that won't delete on my phone. i'm using the most up to date version of iOS and your application.
please remedy this situation.
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hey @Ewelina - i’m still waiting for a solution or other ideas from your end. The app still wont delete, despite trying everything “solution” proposed here or elsewhere on the internet. This is the only app i have ever had an issue deleting.
Please advise
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@El-Del-Inc Hi, could you please contact our support directly from the iPhone where you're experiencing the issue? We'll get more technical details that way, which will help us resolve it faster. Please include the error message, a screenshot, and let us know what you've already tried (you can also link to this forum post – that helps too).