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    Mapy asks me to log-in again and again and again

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    • BorasulmareB Offline
      Borasulmare
      last edited by

      I open the App Mapy.
      I want to download a map to use it off line.
      A new window opens and asks me to log-in.
      I log-in.
      I see my profile in seznam.cz and can modify it.
      I go to https://ucet.seznam.cz/secure/phone and I see that I'm using Mapy.cz:
      Mapy.cz (Android), Generic Smartphone, Android, Firefox Mobile 117.0
      Italia – 12. 5. 2025, 6:56

      Mapy.cz (Android), Generic Smartphone, Android, Firefox Mobile 117.0
      Italia – 12. 5. 2025, 7:03

      Mapy.cz (Android), Generic Smartphone, Android, Firefox Mobile 117.0
      Italia – 12. 5. 2025, 7:04

      Mapy.cz (Android), Generic Smartphone, Android, Firefox Mobile 117.0
      Italia – 12. 5. 2025, 7:17

      I go back to the App Mapy and it asks me to log-in again and again and again and again.
      How can I definitely have My Mapy logged?

      EwelinaE 1 Reply Last reply Reply Quote 0
      • EwelinaE Offline
        Ewelina Mapy.com Team Premium @Borasulmare
        last edited by Ewelina

        @Borasulmare Hi, it would be best if you try updating Firefox first. Alternatively, you can try setting a different default browser, such as Chrome, and then attempt to log in again.
        Let us know if that helps.

        1 Reply Last reply Reply Quote 0
        • BorasulmareB Offline
          Borasulmare
          last edited by

          Hallo, I don't need to log in again, because I can log in perfectly.
          My problem is that, after having successfully logged in at ucet.zeznam.cz, I go to Mapy and, high on the right, I see a small head. As soon as i click on it, a new window opens and asks me to log in.
          But, if I go to my browser, at the address ucet.seznam.cz, I see that I'm already logged in.
          My version of Mapy is 9.63.0 (9630004).
          Thank you for your help.

          1 Reply Last reply Reply Quote 0
          • Jan BuriánekJ Offline
            Jan Buriánek Mapsters Premium
            last edited by

            When you click on your profile icon, you'll see options to switch accounts if you have more than one. If you're already logged in, there's no need to click it — downloading offline maps is done through the menu, which is the three-line icon in the bottom left corner. In the opened menu, you'll find the option "Offline maps" among others.

            BorasulmareB 1 Reply Last reply Reply Quote 0
            • BorasulmareB Offline
              Borasulmare @Jan Buriánek
              last edited by

              @Jan-Buriánek
              Perhaps I'm not clear:

              • Now I am logged in (ucet.seznam.cz).

              • Mapy doesn't know that I'm logged in, and when I try for example to download offline maps, or I try to go to "My Mapy" a new window opens and asks me to log in.
                I can even see the page "community.mapy.com" (where I see that I'm logged in). From there I go to the map, which opens but if I go to "My Mapy" it says again that I must log in.

              The problem is that Seznam doesn't speak to Mapy.
              I have cancelled all the cookies and chronology from all my browsers, and they are up to date.

              This problem doesn't come when I use my computer (but unfortunately from the computer I can't download any map).
              Thank for your help.

              EwelinaE 1 Reply Last reply Reply Quote 0
              • Jan BuriánekJ Offline
                Jan Buriánek Mapsters Premium
                last edited by

                So the issue only occurs in the Android app? You launch the app, open the menu, you can see your account at the top and menu items like My Maps, Route, Offline maps, etc.
                Then you tap, for example, My Maps — and you're asked to log in.
                That's not how it should work. There could be many reasons for this.

                Have you tried reinstalling the app? That sometimes helps.

                If that doesn’t solve it, the best next step would be to try the app on another phone.
                If it doesn’t work there either, there’s probably an issue with your account - in that case, please contact technical support via the Mapy.com website.

                If it does work on a different phone, then the problem is most likely related to some setting or app on your current phone that’s interfering with how Mapy works.

                Did you try changing the default browser, as Ewelina suggested?

                You could also try clearing the app completely:
                go to Android settings - Apps - find Mapy.cz, and clear both data and cache.
                The app will then behave like a fresh installation.

                1 Reply Last reply Reply Quote 0
                • EwelinaE Offline
                  Ewelina Mapy.com Team Premium @Borasulmare
                  last edited by

                  @Borasulmare Hi, do you have any cookie blockers or ad blockers that could interfere with the Mapy.com application? It could also be caused by an antivirus program.
                  Try disabling them and check if that helps. Let us know!

                  BorasulmareB 1 Reply Last reply Reply Quote 0
                  • BorasulmareB Offline
                    Borasulmare @Ewelina
                    last edited by Jan Buriánek

                    I have no cookie blockers neither ad blockers.

                    I have unistalled and reinstalled Mapy.
                    Now Mapy has only 174 MB in the inner memory ( I have lost 15 GB of off line maps).

                    I have logged in Seznam either with Chrome and with Firefox. I can enter without problem.
                    Without logging out I have opened Mapy.
                    I have tried to download off line maps, or to go to My Mapy, and I have been asked to log in.
                    After logging in I only see the page login.snz.cz with the logo Mapy.com in the middle of a white page.
                    If I go to Mapy and try to go to My Mapy or to download off line maps, I am asked again to log in.

                    I have registered as a new user, with another name, but also as a different user I have the same problem.

                    What can I do more?
                    Thank you for your support.

                    1 Reply Last reply Reply Quote 0
                    • BorasulmareB Offline
                      Borasulmare
                      last edited by

                      This post is deleted!
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                      • BorasulmareB Offline
                        Borasulmare
                        last edited by

                        I HAVE SOLVED THE PROBLEM !
                        I have uninstalled the browser "Qwant" and the problem has been solved authomatically.
                        Please note that I had the problem even if I used Firefox or Chrome, and not Qwant.
                        Thank you very much for your help.

                        1 Reply Last reply Reply Quote 1
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