Cannot login in app, only via site
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Hello,
Just purchased premium account. When i try to login on the app, it forwards my to site version. -
E Ewelina moved this topic from Is this your first time here?
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@Nikola-Koljaja Hi, thank you for your post. Please make sure you are logged into the account with the email you used to purchase the Premium version of Mapy.com. You can find more information about the Premium version of the app here: https://help.mapy.com/premium/
Logging in will redirect you to the login.szn.cz page.
Let me know if the issue is resolved. -
@Ewelina Hello, thank you. I have tried to login using the app, it forwarded me to login site where i have entered my credentials. After i submitted it opened black page with mapy.com witten and nothing else. When i click on it leads to the mapy site. I still cannot login into app.
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@Nikola-Koljaja Let's try a different method. When you click Login and try to sign in, tap the three dots in the top right corner and select "Open in Chrome browser." Try logging in there and let me know if that helps.
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@Ewelina it takes me there from the start. Thats why I wrote. A dont know why it jumps from app to chrome. I dont even get a chance to enter credentials in the app
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@Nikola-Koljaja just tried it on my wifes phone and everything works fine. i have Xiaomi readme note 13plus, have you heard that anybody else had problems?
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@Nikola-Koljaja The problem is rare, but it has happened before. It's most often related to blocked cookies in the browser – we recommend checking your settings and allowing cookies. The issue may also be caused by browser extensions or antivirus software. In some cases, clearing your browser’s cache and cookies can help. You can also try opening the page by tapping the three dots and selecting "Open in Chrome" – that often helps too.
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@Ewelina Hello, even using the free version only, I'm facing the same login problem in the Android app. On the website mapy.com I could login with my Google credentials, but trying to login in the app is without success. Though it drives me to the login website, but clicking on "Continue via Google" doesn't give any response. I have Xiaomi 13 with Hyper OS.
I tried all steps you described a few days ago (open login page in Chrome, clearing cache and cookies), but no change.